Cryptocurrency payments are often associated with fast transaction processing, with many transfers settling within minutes. While speed is one of the defining characteristics of blockchain payments, it is not the only factor that shapes payment workflows.
Some payment scenarios require additional flexibility. Reservations, account top-ups, subscription renewals, and business-to-business transactions may involve approval processes or other delays that extend beyond the validity period of a standard crypto invoice.
This article explains the Payment Requests feature available to existing CryptoProcessing merchants and how it can be used in payment scenarios that require longer payment windows or a structured refund process.
“Payment Requests are a feature available to existing CryptoProcessing merchants that supports payment scenarios requiring more flexible payment timing than a standard short-lived crypto invoice. The feature also includes an integrated refund workflow, allowing merchants to manage payment collection and refunds through a single process,” commented Max Krupyshev, Executive Leader at CryptoProcessing.
Payment Windows Beyond Standard Crypto Invoices
Many cryptocurrency payment systems rely on invoices that remain valid for a limited period, often around 15 minutes. This approach works well when payments are completed immediately after an invoice is generated.
However, some transactions take longer. Customers may need to move funds between wallets, obtain internal approval, or complete payment later in the day. If the invoice expires before payment is made, a new invoice typically needs to be issued.
For existing CryptoProcessing merchants, Payment Requests provide an alternative approach. Merchants can generate payment links with configurable expiration periods, allowing requests to remain active for minutes, hours, days, or weeks, depending on the specific payment scenario.
This allows payment availability to be aligned with operational requirements rather than a fixed invoice duration.
Customer Payment Flow
Each Payment Request directs customers to a dedicated payment page where they can review the transaction details before sending funds.
The payment page includes:
- supported cryptocurrencies
- available blockchain networks
- payment amount
- exchange rate
- payment instructions
Presenting this information in a single interface may help reduce common errors, such as selecting the wrong blockchain network or transferring an incorrect payment amount.
Refund Management
Refunds are another part of cryptocurrency payment processing that often involves manual communication between merchants and customers, particularly when wallet addresses need to be collected before funds can be returned.
For existing CryptoProcessing merchants, Payment Requests include a refund workflow within the Back Office. Merchants can initiate full or partial refunds, while customers receive a secure link to submit the wallet address where they would like to receive the funds.
This creates a standardized workflow for collecting refund information and processing refund requests through the platform.
Typical Use Cases
Payment Requests are available to existing CryptoProcessing merchants and can be used in situations where payments are not expected to be completed immediately after they are requested.
Examples include:
- account deposits
- reservations and bookings
- subscription renewals
- B2B transactions involving longer approval processes
- other payment scenarios where extended payment windows are needed
In these cases, configurable expiration periods can reduce the need to issue multiple payment requests when a transaction is delayed.
